PRM

The pick-up by GVAssistance does not guarantee your departure if you don't arrive at the airport at the time indicated by the airline company or the travel agency.

If no time is indicated, you must be at the airport no later than:

• Two hours before the published flight departure time, at the check-in counters or at a reception terminal, which is located at P1, P20, at the TPG stop.

• One hour before the published flight departure time, in the GVAssistance reception area, once the check-in procedure is completed.

In the event of a late arrival at the airport, acceptance lies only with the airline company!

If you were not able to inform your airline company or your travel agency in due time, GVAssistance will make all efforts to ensure your access to the aircraft on time, but no guarantees can be provided.

More information

 

 

No, the person in charge of you will not accompany you to the shops or if you need to make a VAT refund.

Yes, the GVAssistance agent may, if necessary, assist you with your baggage if you are travelling alone.

Passengers in need of special assistance at the Swiss Railways Airport station are requested to contact the CFF Mobility Assistance Service.

• More information

To receive assistance at Genève Aéroport, you must contact your travel agent or the airline you are travelling with, at least 48 hours before departure. They will take the necessary steps to arrange assistance for you.

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The person in charge of you can accompany you to the door of the bathroom, but they will not be able to enter with you.

If you need help in the bathroom, we recommend that you travel with an attendant.

 

The assistance service for persons with reduced mobility is a free service.

• For information