With reservation of the assistance service

Assistance on departure from or arrival at Geneva for passengers who have booked their assistance with the airline or travel agency at least 48 hours before their flight.

Departure

  • 80% must not wait more than 10 minutes
  • 90% must not wait more than 20 minutes
  • 10% must not wait more than 30 minutes

Arrival

  • 80% must not wait more than 5 minutes
  • 90% must not wait more than 10 minutes
  • 10% must not wait more than 20 minutes

Without reservation of the assistance service

Assistance on departure from or arrival at Geneva for passengers WITHOUT prior reservation with the airline or travel agency or less than 48 hours before their flight.

Departure

  • 80% will have to wait a maximum of 25 minutes
  • 90% will have to wait a maximum of 35 minutes
  • 10% will have to wait a maximum of 45 minutes

Arrival

  • 80% will have to wait a maximum of 25 minutes
  • 90% will have to wait a maximum of 35 minutes
  • 10% will have to wait a maximum of 45 minutes
 

Important

A pick-up by the assistance service does not guarantee you a departure if you do not arrive at the time indicated by the airline or travel agency. If nothing has been indicated to you by the airline or travel agency, you must arrive AT THE LATEST:

  • 2 hours before the published departure of the flight at check-in or in the PRM reception area;
  • 2 hours before the published departure of the flight at the call points (P1, P20, TPG stop, CFF desk).

Acceptance upon arrival at the airport is the responsibility of the airline!