At the airport

You can take unaccompanied minors (UM) up to check-in, where they will be attended by the assistance service.

Attention: Accompanying persons are required to stay in the airport until the aircraft has left Geneva.

For more information, please contact the airline concerned.

If you have lost something, the steps to take depend on where you lost the item:

• inside the plane,
• in the transit area,
• in the airport or outside (public area),
• in the CFF train station or in a Swiss train,
• in the city of Geneva.

See the procedures and contact details

No, items confiscated at the security check cannot be returned.
All items seized during the security check will be destroyed, unless otherwise advised by the police services.
 

 

Yes, Genève Aéroport provides free WiFi to its passengers and visitors.

The federal law on the surveillance of correspondence by post and telecommunications requires that the user of a Free WiFi service be identified: this is why authentication must be carried out in order to be able to connect to the free network "Free_WiFi_GVA". The different connection methods are explained on the Free Wi-Fi GVA description sheet.

You have two options if you do not wish or are unable to use an SMS service:

• Scan the Boarding Pass to get an access code, or with via GVApp by Genève aéroport.
• Get an access code on presentation of an identity document at the Visitors Centre (Arrival level)

The various connection options are explained in the GVA Free Wi-Fi description sheet.

 

To receive flights notifications on our mobile application, you must enable push notifications for GVApp.

• iPhone/iPad: go into Settings, then Notifications.
• Android: go directly into the application in Extras, then Notifications.

For security reasons, the airport is closed from 00:00 to 04:00. Unfortunately passengers are not allowed to stay inside the terminal while the airport is closed.

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You will find all the practical information (schedules, contacts, proposed check-in methods etc.) on our check-in page.

• Visit the Check-in page

Yes, you can deposit your bags either in lockers or at a counter (e.g. for bulky items). The lockers and counter are located on the Swiss Railways airport station.

Yes, Genève Aéroport offers several water fountains in different areas of the terminal. They are located near the Children’s playground (towards the A8 gate) and mezzanine (in the corridor between the Infirmary and the Children's area). You can locate them with the « water fountain » pictogram on the map of the terminal.

A playground is located in the transit area of the airport, between gates A5 and A8, dedicated to young passengers aged from 3 to 12.

Yes, there is a breastfeeding area in the Baby Care Room, located in transit area, in the East Wing (gates C).

You can buy tickets directly from airlines that have a counter at Genève Aéroport.
For more detailed information, including availability and prices, we recommend that you contact
the airlines concerned directly.

Showers are available:

• on the Arrival level, in the transit area near baggage carousel 6,
• on the Arrival level, in the public area near the Post office,
• on the Departure level, in the transit area near the first class lounges.

Yes, there is a VIP service at Genève Aéroport, offered by two handling agents:

• Dnata
• Swissport

It is also possible to purchase a priority lane ticket (save time at security) and an admission to the lounge via our platform E-services.