Lost property

I have lost or forgotten something, whom should I contact?

The procedures are different depending on where the item was lost.

In the plane 
Contact the "Lost & found" service of your handling company. To know the handling company for each airline, please consult the list of airlines.

• If Dnata: contact Lost & found Dnata
• If Swissport: contact Lost & found Swissport

In the transit area
Between departure (after the security control) and arrival (before the custom), at a security control.

• Contact Lost & found Swissport

Inside or outside the airport (public area)
Report the loss to the Police or to Geneva City Lost Property Service:

• Police: +4122 427 57 90 (from 07:00 to 19:00). The Police keep lost property items for 24 hours (48 hours at weekends) and are not authorised to return items (except in an emergency).
• Cantonal Lost Property Service (SCOTEGM): +4122 427 90 00 scot@police.ge.ch. Lost property may be reclaimed at SCOTEGM counter (rue des Glacis-de-Rive 5 at Genève).

In the train station or in a train from the Swiss network

• SBB: submit a lost-property report

In Geneva-city

• Cantonal Lost Property Service (SCOTEGM): +4122 427 90 00​ scot@police.ge.ch. Lost property may be reclaimed at SCOTEGM counter (rue des Glacis-de-Rive 5 at Genève).