For anyone departing from a Swiss airport or returning from a third country (not EU, Norway or Iceland) with a Swiss or EU airline, the same passenger rights apply as those in the EU. The National Enforcement Body for Passenger Rights is responsible for ensuring that the rights of passengers are duly complied with. The Federal Office of Civil Aviation (FOCA) monitors compliance with European Regulation (EC) 261/2004. This service is provided free of charge for passengers.
Flight irregularities
Denied Boarding
If a flight is overbooked and some passengers are denied boarding, the passengers concerned are entitled to receive assistance and compensation.
Cancellation
If a flight is cancelled, passengers are entitled to receive assistance and, depending on the circumstances, compensation.
Delay
If a departure is delayed by 2, 3 or 4 hours (depending on the flight distance), the airline is required to provide assistance to the passengers.
Package tours
You can claim compensation from the travel organiser or agency that sold you a package tour if the services agreed under the contract are not provided. This right applies regardless of your destination if the contract was made in the EU or Switzerland.