Persons with reduced mobility

Arrivals

• Track your flight

  See our today’s departures page to check the status of your flight.

  Download GVApp before your trip. Fly away and take the airport in your pocket or on your wrist. GVApp is available for free in French, German and English!

• Visas & identity papers

  Before departure, check the validity of your passport and extend it if necessary. 

  Photocopy the first four pages, as well as the plane ticket and the list of travellers cheques numbers. Keep two passport photos for unplanned documents.

  • More information on Visas and identity documents

• Security check

  All passengers must go through the security check before departure. Wheelchair passengers who are unable to stand up at the security check will be subject to manual control, in a cabin if they so desire.

  • More information about security check

• Check-in procedures

  You need to go to the check-in counter of your airline in person to complete the check-in procedures. The check-in agents will inform you of the time when you will be attended in the reception area.

  • More information about check-in procedures

• Make preparations for your trip

  To benefit from a quality service, notify your airline company or your travel agency of your special assistance needs when booking your ticket, or at least 48 hours before the day of departure for outward and return flights.

  • Find all the details you need in Make preparations for your trips

• Ideal arrival time

  Attendance by GVAssistance does not guarantee your departure if you don't arrive at the airport at the time indicated by the airline or the travel agency.

  • More information to know the ideal arrive time

• Accessibility of the airport

  The public area of the airport, as well as the car parks are fully accessible to passengers in wheelchairs.

  On the other hand, the access to the boarding gates is not always possible for of them, some are accessible only by stairs.

• By bus (Public transport of Geneve)

  The drop-off and pick-up area from the TPG buses is located on the check-in level in front the SSB Railway station.

  A call point is available in front of the CFF Railway station.

  Tactile-visual guidelines facilitate the journey from the TPG bus stops to the reception area of the GVAssistance.

• By train (CFF)

  If you need help to get on or off the train, please advice this in advance by calling the Impaired Mobility Call Centre of the Swiss Federal Railways (CFF) at least one hour before your departure.

  Upon arrival at the CFF Railway Station at Genève Aéroport, if you have notified CFF of your situation, you will be directed by a CFF agent to the GVAssistance reception area at the check-in level.

• By car

  In each parking of the Genève Aéroport, places are reserved exclusively for the disabled subject to a disability card, in exchange of a usual fare.

  • More information about the accessibility of the airport car parks

• Shopping & restauration

  If you want to go to a restaurant, notify the GVAssistance agent who will assist you with this. She will take you to the closest restaurants as long as time permits it before the departure of the flight. Once you are finished, the person will pick you up on time and at the agreed place.

  If you want to go shopping, the GVAssistance personnel will not be able to assist you. It is recommended that you shop with the person with whom you are travelling.

Arrivals

• Make preparations for your trip

  To benefit from a quality service, notify your airline company or your travel agency of your special assistance needs when booking your ticket, or at least 48 hours before the day of departure for outward and return flights.

  • Find all the details you need in Make preparations for your trips

• Need assistance on your return

  To benefit from a quality service, please notify us that you need assistance when booking your ticket with your airline company or your travel agency or at least 48 hours before the day of departure for outward and return flights.

  • See more

• You leave the airport by bus

  The drop-off and pick-up area of TPG buses is located on the check-in level in front the CFF Railway station.

  A call point is available in front of the CFF Railway station.

• You leave the airport by car

  Some car parks are located far from Terminal 1. Pick-up from and drop-off to your vehicle by a GVAssistance agent is available only in these two car parks:

  • P1 Long-term: at about 50 meters from Terminal 1, 30 places reserved at level -1.

  • P20 French area: close to the sliding doors towards the Terminal on the French side, six places on the lower level.

• You leave the airport by train

  If you need help to get on or off the train, please advice this in advance by calling the Impaired Mobility Call Centre of the Swiss Federal Railways(CFF) at least one hour before your departure.

  When you leave Genève Aéroport and you are assisted by GVAssistance, you will be accompanied by an agent to the CFF Railway station of Genève Aéroport.