Account

No, your bookings and invoices have been imported!
However, for security reasons, the password associated with your old account has been reset.
To log in, click on “Forgotten password” to choose a new password. You will then be able to access your account.

No, bookings can be made only via the Genève Aéroport e-services booking system. No booking by telephone or on the spot.

It is possible to pay with Visa, MasterCard, American Express and PostFinance.

Some browsers can save our credit card details. You have the possibility to activate this option to simplify your purchases.

After filling in your credit card details, your bank asks you to authenticate the transaction. This is a security procedure. This service works especially for Visa and MasterCard.
In most cases, it is a unique code sent by your bank via SMS, or via a notification on your smartphone. Once the code is validated, your reservation is confirmed.

We invite you to contact your bank for any further information on this service.

In principle, e-services have been made for individual travellers who book their products themselves.
When a profile is created, a “surname” and “first name” must be given that will always be linked to the e-mail address provided.

However, in order to keep a neutral profile for your e-mail address, you can put your company’s activity in the “first name” field (e.g. "agency" or "company") and the name of the company or agency in the “surname” field.

Note: the booking confirmation will be sent to the e-mail address provided; it is up to you to then forward it to the passenger concerned. It should be noted that only you, through your profile, can subsequently cancel/amend the booking in accordance with the stated conditions.

First names and surnames are not checked at the time products are used.

Yes, but only if you tick the relevant box when creating your account. You can unsubscribe subsequently at any time directly from any of the e-mails sent by Genève Aéroport.

Log in to your account and click on “My Information” then on “Delete My Account”. Attention, the deletion of the account is irreversible. Your purchase history and associated invoices will be deleted.

NB. Deleting the account is only possible if you have no future bookings.